customer experience

Indian brands improve CX scores, but consumers still expect a lot more: Havas Group's X Index 2023

Has the metaverse bubble burst among brands?

Haptik to leverage Generative AI

Wavemaker India launches specialised unit for D2C brands

Exotel survey reveals 65% marketers believe optimal customer experience will be key to success in 2023

Wow Skin Science enhances customer experience with chat-to-cart journey with WhatsApp

Darshana Shah becomes Head, Marketing and Customer Experience at Aditya Birla Capital

Personalisation and integrity are two important pillars of customer experience in India: KPMG report