Yellow.ai appoints Silicon Valley executive Puneet Arora as Global President

Yellow.ai has announced the appointment of Puneet Arora as Global President. In this  role, Arora will lead the Go-to-Market teams across all markets, including North America, India, Asia-Pacific, Europe, the Middle East, Latin America, and Africa. Continuing its expansion across North America, Europe, and Latin America, the company aims for an IPO in the coming years.

“When Yellow.ai was founded, our vision was to establish a generational company that brings the power of AI-driven customer experience to billions of consumers and global enterprises, thereby leading one of the largest application software markets. Puneet joining us as Global President with experience in taking companies public and scaling global GTM teams in the customer experience market marks the next strategic move along that trajectory,” said Raghu Ravinutala, CEO and Co-founder, Yellow.ai. “As we lead the way in shaping the future of support with our customer experience automation platform, we are confident in Puneet's leadership and industry insights to scale Global GTM, shape our roadmap, and bolster Yellow.ai’s position as a leader and innovator in the industry.”

Operating from San Francisco, Arora will spearhead business growth by leading and scaling Global GTM, overseeing the sales, marketing, partnerships, delivery, support, revenue operations, and customer success teams. In his role, he will drive transformation, foster growth momentum, establish a strong North American market presence, and boost global expansion efforts.

Speaking on his appointment, Arora said, “I am thrilled to be part of the global growth story of Yellow.ai. Throughout my career, I've thrived by collaborating with teams established in the market but eager for growth, a spirit that Yellow.ai embodies. As a frontrunner in customer experience automation, Yellow.ai stands at a pivotal moment. Drawing from my experience in scaling businesses globally, I'm eager to cultivate strong partnerships across GTM teams, driving cohesive efforts for sustainable growth and market leadership.”

Arora brings over 25 years of expertise in establishing and expanding high-velocity SaaS organizations. His track record includes pivotal roles at organisations including D2L, 8x8, Oracle, Liveperson, and Salesforce. He has scaled companies to multi-million ARR levels and navigated IPO journeys.

Arora's appointment follows on the heels of recent leadership additions across Engineering and GTM globally: Madhav Chinta as VP Engineering, Henrik Petersen as VP Marketing - International Region, Sulabh Singhal as VP Global Professional Services, and Yeshas Prasad as VP Enterprise Sales.

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