Urban Company launches free video consult for appliance repairs

Tech-enabled home services marketplace Urban Company has launched free video consult for consumers for all its appliance repair services.

This initiative will enable the consumer to understand the exact issue with an accurate diagnosis and cost estimate, leading to instant resolution, over a video call.

Free video consults will be provided to all its customers across India, by senior experts with over 15 years of experience in the appliance repair industry.

Abhinav Tyagi, Senior Vice President – Marketing, Urban Company, said, “We, at Urban Company, always strive to use innovation and technology to deliver a far better and delightful experience to our consumers. One of the biggest issues consumers face whenever an appliance breaks down is the confusion and anxiety during the whole repair process, especially if they face overruns in both time and costs versus what they had estimated. We have launched a free and instant video consult service for repairs so that our senior experts, who have over 15 years of experience, can help our consumers with accurate diagnosis and correct estimates without having to invest significant time or money. We believe this advice will help our consumers make informed decisions whenever they need.”

Through this, Urban Company aims to empower consumers, arming them with the right knowledge and the right guidance, for all their appliance repair needs.

The option for video consult can be found on the Urban Company app in the Appliance, under Home Services section. It is currently being offered in two languages, Hindi and English.

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