Yellow.ai partners with Infobip for AI-powered customer support

Yellow.ai, a company in generative AI-powered customer service automation, announced its partnership with global cloud communications platform Infobip to enable enterprises with AI-powered customer support.

The collaboration aims to leverage combined capabilities in voice automation, CPaaS, and generative AI solutions, intending to expand market presence across North America, Europe, India, the Middle East, and Asia-Pacific markets.

Yellow.ai and Infobip will engage in building an end-to-end voice solution to address the demand for humanised and personalised voice conversations. As part of the collaboration, Yellow.ai will power its CPaaS solutions across channels such as WhatsApp, SMS, and email through Infobip’s platform to create conversational experiences. Additionally, the focus will revolve around harnessing Yellow.ai's generative AI capabilities, which have deployed over 100 gen AI-powered bots within three months for customers such as Pelago by Singapore Airlines, Oona Insurance, Indian NBFC companies, and US housekeeping brand .

Rashid Khan, CPO and Co-founder, Yellow.ai, said, "At Yellow.ai, we've consistently aimed to leverage our partner ecosystem's synergies to drive business outcomes for our customers. Our collaboration with Infobip will strengthen our presence in existing markets and aid in devising robust go-to-market strategies for new regions such as Europe. Infobip's expertise in creating connected experiences, coupled with our generative AI-powered customer service automation solutions, will undoubtedly empower enterprises to offer more intuitive, and personalised experiences, creating memorable conversations with their customers."

Harsha Solanki, VP GM Asia, Infobip, said, “We are committed to empowering businesses by providing them with innovative solutions to facilitate end-to-end conversational customer journeys. This strategic partnership with Yellow.ai further aims to create value for brands. Together, we will enable them to establish reliable, secure, and swift connections with their existing and new customers across geographies over their preferred communication channels. Leveraging our combined omnichannel capabilities and Gen AI-powered technologies, we will not only enhance customer journeys but also boost conversion rates, drive sales, and improve customer loyalty.”

The partnership will target sectors such as retail, BFSI, telecommunications, utilities, and healthcare across North America, Europe, India, the Middle East, and Asia-Pacific markets. By jointly coordinating go-to-market strategies and customer success initiatives, Yellow.ai and Infobip are driving ROI impact at scale for their customers globally. While the partnership initially emphasises expanding business through existing product suites, both companies plan to collaborate on product ideation and development in the long term.

Info@BestMediaInfo.com