Millennial moms are ardent online shoppers & most discover new brands through social media: YouGov survey

As the World celebrates mothers, YouGov’s latest survey reveals their online behaviour and shows three-quarters of urban Indian mothers use the Internet to shop online- one of the highest rated activities among them in the digital world, along with streaming.

Among the various groups of mothers, millennial moms, those aged between 26 and 41 are the most likely to shop online (at 80%), making them the most attractive cohort for online businesses.

With the pandemic hastening the transition to the digital space, it is not surprising to see the Internet becoming the go-to place for mothers- especially millennials, to fulfil their shopping needs.

When asked where do they discover new brands, social media apps (89%) were listed as the top source by millennial moms, followed by social groups (WhatsApp groups, etc) and influencers & bloggers (84% and 52%, respectively). However, when it comes to trusting these sources, less than half of those who say they discover brands through social media or social groups, said they trust these sources.

The least disparity is visible between those who say they discover new brands through influencers and those who say they trust them for their recommendations (52% and 24%), indicating that this could be a potentially more viable channel for brands to communicate and engage with this audience.

Among the various categories, fashion shopping (clothes, footwear, etc) is the most common purchase category online for millennial moms (82%), followed by make-up and beauty and food and groceries (70% each).

Baby Care is another important category for these shoppers (at 64%). In fact, Baby Care (64%), home services (like home salon, plumber, etc) and specialised services (like party / events planning) are more appealing to millennial moms and they are more likely to buy these products or services online as compared to mothers from other age groups.

For millennial mothers who buy make up or beauty online, reviews, recommendations and ingredient list of the product are the most important factors to consider when making a purchase (at 76% and 74%, respectively). They are more important than price (72%), offer and discounts (67%), return policy and delivery time (59% and 58%).

Furthermore, more than half of them consider sustainability of a product when choosing what to buy and 41% emphasise on accreditations.

This highlights that this group emphasises more on the quality and safety of a product than price and value-added services.

When asked what ingredients would make them more likely to buy a product, eco-friendly and chemical-free/ non-toxic ingredients were top rated by millennial mothers. In fact, less than half said they consider foreign ingredients or foreign tech in beauty appealing, indicating that natural and environmentally safe products have a higher preference among this cohort.

Having a favourite beauty brand is common among mothers and most millennial moms have a favourite. Having said that three-quarters are willing to try a new brand (76%). In fact, millennial moms seem to be less price sensitive and are more likely than other mums to say they will pay a premium for good quality skincare products even if cheaper options are available in the market (77% millennial moms ready to pay a premium vs 66% Gen X and 63% Gen Z moms).

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