Spotify pushes the cart on the omnishopper's retail journey

Omnishoppers love to blaze their own trail with exciting deals and are always on the lookout for more. But they need to feel a personal connection to trust the messaging on offer. And Spotify is just that destination across devices for brands to get their voices heard by the omnishopper

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Spotify pushes the cart on the omnishopper's retail journey

It’s never been a better time to be a shopper, given today's buy-anywhere retail environment. It's raining deals at stores, on social media, and inside in the comfort of the couch at your fingertips. Mobile commerce is expected to make up 83% of all e-commerce sales by 2024, and 8% of total retail1. And now shopping is such that points of discovery differ from the actual spot of purchase. A product on a streaming platform like Spotify catches a shopper's eye who then swings by the store or their preferred e-commerce platform.

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Catch the big wave in omnichannel surfing

With e-commerce sales expected to grow by 27% by the end of 20211, there are more ways to shop and even more places for shoppers to discover that great find. So for an 'omnishopper' who shops across multiple devices and places, more accessibility does not make it easy for brands to target them. These shoppers aren’t just buying what they need, they’re constantly looking for what they want, or didn't know they wanted until they discovered it. This can make it hard for brands to foresee and prepare for their next move.


Being spoiled for choice, messaging to this new-age consumer has to feel authentic, tailored, and respectful of their time and sensibilities. If not, they are going to bounce. So brands need to advertise in the right place that people trust. And when they do make a decision, it’s because they sense a personal relationship between themselves and the brand. At Spotify, we’ve worked hard to build this trust with our listeners.

Omnishoppers seek out to make a statement. 89.7% of Spotify Free listeners discover brands and products from paid advertising2. A pair of kicks before everyone's wearing them is a thing of pride, much like being the first in their group to discover a new song from a favourite artist.

The chase excites them and they know where to find it, just like how 43% of Gen Z Spotify users said they’ve heard a song on social media, and then searched for it on Spotify3. And that's why our listeners spend their time with us, eager to explore, spending an average of 2.5 hours every day, with multi-device listeners of Spotify Free spending an average of 1.5 hours on Spotify each day4.

Another big reason for brands to look at Spotify is what our listeners are planning. After delaying purchases in 2020, 1 in 3 Spotify users is looking at large, big-ticket purchases. Keep in mind that this is a user base that is likely to spend 15% more on what they want than any other cohort.

The experience gets more personalized for them as they spend more time listening. So Spotify matches their vibe through different moments of their day, and no other media can match that level of connection.

When it’s relevant, the recall is better too as 75% of Spotify listeners say they remember ads more when brands recognize their moment or setting5. Spotify helps brands reach listeners in the right moment, and the numbers speak for themselves - 2.7x higher awareness and 5.3x higher intent than campaigns with basic demographic targeting5.


Help shoppers spot the next big thing on Spotify: Your brand

Spotify listeners are savvy to online shopping trends. They are the trend-setters. Spotify Free listeners are almost 4.3x more likely to discover brands and products via music streaming than through TV ads and 1.5x more likely than through radio ads2. Offers and benefits can be the turning point to steer through a plethora of options. 59% of Spotify Free users agree that free delivery is the top driver of online purchases for them2. 51% prefer easy returns and 45% pick the lure of discounts and coupons2.

It all comes down to targeting the right audience and enabling discovery for the engaged listener in an environment of trust. It’s just this that Spotify has built, that listeners keep coming back to every day, giving brands the perfect vantage point to reach the elusive omnishopper.


Get in touch with us at to see how your brand can engage with the right audience - avid shoppers and people seeking some retail therapy.


1 – eMarketer, Retail Forecast, IN

2 - GWI, IN, Q1 2021

3 - Spotify Culture Next survey, conducted in April 2021 among 500 respondents 15-40 in India

4- IFPI Digital Music Report 2019

5 - Spotify Nielsen Brand Effect Studies, 2018

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