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TRAI gives seven days to MSOs to comply with provisions of NTO

Upon scrutiny of the provisions followed by Den Networks, Siti Networks, IMCL, Hathway Digital and GTPL Hathway, the authority has found several issues of non-compliance

Telecom Regulatory Authority of India (TRAI) has sent out directives to five leading multi system operators (MSO) for non-compliance of various provisions of the new regulatory framework for broadcasting and cable TV services under the new tariff regime.

The authority has asked Den Networks, Siti Networks, IMCL, Hathway Digital and GTPL Hathway to resolve the issues and report compliance as per the new regulatory framework within seven days.

According to the scrutiny done by TRAI, Den Networks does not comply with the New Regulatory Framework, 2017 on the following points:

- LCO are providing their own cash memo bills using card system for payment receipts, while the subscribers are not able to get itemized bills.

- Facility of upgradation and modification in subscription is not available on Consumer portal.

LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.

IMCL does not comply on the following points:

- LCOs are not providing the itemised invoices to the consumers. Some LCOs are providing their own Cash memo bills.

- Consumer portal provided by IMCL is not working

- IVRS facility of IMCL does not have any provision for complaint registration.

- LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.

Siti Networks does not comply on the following points:

- LCOs can provide itemized invoices to consumers but most of the LCOs are not providing the same. Some LCOs are providing their own cash memo bills.

- IVRS facility of Siti Networks Ltd. does not have any provision for complaint registration.

Hathway Digital does not comply on the following points:

- Facility of Bill generation is available in LCO portal, but the customers are not able to get itemised billing in most cases even after the request of the subscriber.

- LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.

GTPL Hathway does not comply on the following points:

- IVRS facility of Mj s GTPL Hathway Ltd. does not have provision for complaint registration.

- The consumer portal of Mj s GTPL KCBPL has very limited facilities. The facility of upgradation and modifications in subscription is not available on consumer portal.

- LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.

Info@BestMediaInfo.com

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