Payback, a multi-brand loyalty programme, has announced the appointment of Rijish Raghavan, erstwhile Vice-President, as its new Chief Operating Officer (COO) to oversee Paybackâs India operations. Raghavan will continue to lead business development and partner management portfolios, while taking on additional responsibilities that would encompass business intelligence and compliance.
Raghavan has over two decades of experience in leadership roles across industries. He believes in taking the organisation to the next level with expansion across new service categories and customer segments. His business acumen enabled Payback to explore and successfully drive many partnerships in the loyalty space and launch new business verticals like insurance and tiered memberships which are generating significant incremental revenues.
Prior to Payback, he worked at renowned companies like American Express and Cox & Kings. He has been instrumental in leading business development and driving growth for Payback in the country for the last four years. He holds a Post Graduate Diploma in Business Management from Xavierâs Institute of Management and has a deep understanding of marketing, analytics and technology functions.
Raghavan said, âI have been fortunate to be part of Paybackâs journey in India and am excited to take on this new role that will help drive the next phase of growth for the business and will help the brand achieve many milestones. I am committed to bring in new ideas that will lead to fulfilment of business objectives of our shareholders and partners along with creating more rewarding experiences for our members.â
Gautam Kaushik, CEO, Payback India, said, âAs we embark on a journey led by product innovation and expansion, I am fortunate to have Rijish shoulder bigger responsibilities as he brings with him a wealth of experience and deep understanding of our core business. I wish him all the success as he transitions into his new role as COO.â