Vodafone India ups consumer engagement through cricket and Twitter

The telecom major uses a brand mascot emoji and hashtag #BeSuper on the social media platform

BestMediaInfo Bureau
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Vodafone India ups consumer engagement through cricket and Twitter

Vodafone India ups consumer engagement through cricket and Twitter

The telecom major uses a brand mascot emoji and hashtag #BeSuper on the social media platform

BestMediaInfo Bureau | Mumbai | October 7, 2016


Vodafone India (@VodafoneIN) wanted to boost consumer engagement and brand connect for its SuperNet network. The brand decided to leverage its association with the popular Indian Premier League (@IPL) cricket tournament. To take advantage of existing positive brand sentiment, it put popular brand mascot, Zoozoo, at the front and centre of the campaign.

The strategy

Vodafone became the first company in India to create its own emoji. The brand launched the new Zoozoo emoji on Twitter with an interactive campaign during the IPL. A Promoted Video showcased Zoozoo, creating the emoji and the #BeSuper hashtag. @VodafoneIN amplified the launch using First View with a Promoted Trend and Promoted Tweets. To boost engagement, the brand invited Twitter users to share how they were making their day 'super' using the #BeSuper hashtag and Zoozoo emoji. The brand targeted its active Twitter followers as well as audience that were engaged with cricket-related news and information.

Brand mascot for user engagement

The brand's emoji of its much loved and iconic mascot Zoozoo spread its appeal to Twitter. Launched with Twitter's Flock-2-Unlock, Vodafone's campaign included pre and post-launch videos, engagement with influencers, and Promoted Tweets that prompted people to connect with the hashtag and the emoji.

Use sporting events to boost engagement

The telecom major used its ongoing sponsorship of the IPL to boost engagement. It targeted people who followed IPL on Twitter and audience engaged with cricket-related news. The brand used Twitter Audience Platform to extend its campaign beyond Twitter to mobile apps

Innovate to delight your customers

Vodafone offered users a new way to interact with the brand — an emoji of an iconic mascot tied to a hashtag. By using Twitter to boost awareness and interaction, @VodafoneIN was the most recalled brand on digital during the IPL, a testament to the impact of its innovative approach.


Vodafone's campaign delivered its brand promise in an actionable format which resonated with its audience. #BeSuper and its Zoozoo emoji trended #1 nationally on the day of launch. The campaign achieved more than 90 million impressions in only four days, while category Share of Voice (SOV) increased by 250 per cent. The average engagement rate was 1.7 per cent and the campaign received more than 250,000 video views. Positive sentiment was up by 70 per cent and negative sentiment reduced by 47 per cent.

Siddharth Banerjee Siddharth Banerjee

Siddharth Banerjee, National Head, Brand and Consumer Insights, Vodafone India, said, “Vodafone India is at the forefront of providing innovative, engaging and user-friendly mobile Internet experiences for our customers. Our partnership with Twitter and our innovative emoji initiative saw much success, so we will continue to look to Twitter ads for our social marketing campaigns.”

Parminder Singh, Managing Director, Twitter, South East Asia, India and MENA, tweeted, “How an Indian brand broke new ground in digital storytelling with cricket and an emoji” with the link to the case study.



Vodafone India