With this, the Authority intends to manage unsolicited commercial communications
BestMediaInfo Bureau | Mumbai | June 2, 2016
The Telecom Regulatory Authority of India (TRAI) on June 1, 2016released a do-not-disturb (DND) services mobile app to manage unsolicited commercial communications (UCC). On December 1, 2010, the TRAI issued the âTelecom Commercial Communications Customer Preference Regulations (TCCCPR), 2010â with an objective to provide an effective mechanism for curbing UCC. The regulations have been framed keeping in view the interest of the customers and telemarketers while ensuring effective implementation.
TCCCP Regulations being a complaint-based regulation, there was a need to put in place a complaint mechanism that is easy to use by the consumer. Hence TRAI developed a mobile app for easy registration of UCC complaints to the service providers. With this app, the consumer can also check the status of his complaint. The app is available in the Google App store and Mobile Seva App store.