The command centre SocialCRM247, will not only track web conversations around brands but also measure sentiments and impacts of the same
BestMediaInfo Bureau | Delhi | November 18, 2015
Digital media agency Watconsult, has created a state-of-the-art social media command center for real time social monitoring and social crisis management. To be called SocialCRM247TM, the command centre has been set up inside the agencyâs Mumbai office. SocialCRM247TM will not only track web conversations around brands but also measure sentiments and impacts of the same. SocialCRM247TM tries to encourage brands to invest in digital media by providing security with social crisis management.
SocialCRM247TM works with keywords and hash tags which are already pre-set for a brand within an online tool. A set of 6 screens monitor the most intricate details of every tiny conversation that takes place around individual brands and if the conversation exceeds the average level, a notification is sent to the brandâs social media manager. This gives the brand an opportunity to respond to the thread of conversations before it becomes unmanageable, thereby preventing any kind of social media crisis.
Speaking on the need for developing SocialCRM247TM, Rajiv Dingra, Founder and CEO, Watconsult, said, âSocial media management is a full time job. Our social media managers keep an eye on all the conversations happening around all our clients. SocialCRM247TM is a command centre that ensures that the best talent in social CRM is tracking, analyzing and replying to social chatter in real time. We believe in the era where Social Media Crisis or insights can make or break a brand. SocialCRM247TM is a much needed service across all brands.âOne can view all the details about SocialCRM247TM on the official website, www.socialcrm247.com.