Watconsult launches command centre for brands for digital crisis management

The command centre SocialCRM247^, will not only track web conversations around brands but also measure sentiments and impacts of the same

BestMediaInfo Bureau | Delhi | November 18, 2015

Digital media agency Watconsult, has created a state-of-the-art social media command center for real time social monitoring and social crisis management. To be called SocialCRM247^TM, the command centre has been set up inside the agency's Mumbai office. SocialCRM247^TM will not only track web conversations around brands but also measure sentiments and impacts of the same. SocialCRM247^TM tries to encourage brands to invest in digital media by providing security with social crisis management.

SocialCRM247^TM works with keywords and hash tags which are already pre-set for a brand within an online tool. A set of 6 screens monitor the most intricate details of every tiny conversation that takes place around individual brands and if the conversation exceeds the average level, a notification is sent to the brand's social media manager. This gives the brand an opportunity to respond to the thread of conversations before it becomes unmanageable, thereby preventing any kind of social media crisis.

Rajiv Dingra

Speaking on the need for developing SocialCRM247^TM, Rajiv Dingra, Founder and CEO, Watconsult, said, “Social media management is a full time job. Our social media managers keep an eye on all the conversations happening around all our clients. SocialCRM247^TM is a command centre that ensures that the best talent in social CRM is tracking, analyzing and replying to social chatter in real time. We believe in the era where Social Media Crisis or insights can make or break a brand. SocialCRM247^TM is a much needed service across all brands.”

One can view all the details about SocialCRM247^TM on the official website, www.socialcrm247.com.

Info@BestMediaInfo.com

Info@BestMediaInfo.com