Customer engagement platform Exotel has announced the appointment of former Airtel executive - Angira Agrawal as Global SVP Go To Market and Strategy.
In this new position, Agrawal will lead the charter to elevate customer propositions for Exotel's expanding clientele of multinational corporations by utilising the full potential of the company's Unified Customer Engagement platform.
Agrawal is a senior business and technology leader with about three decades of experience. He moves to Exotel from Airtel, where he was leading their growth in the West and BFSI nationally.
In his career, he worked at some of the biggest names like Skylo, Vodafone, NEC, Tata Communications, Persistent, Oracle, Unimobile (a bulk SMS start-up). He was amongst the early employees at HCL Comnet. He holds an MBA from XLRI Jamshedpur, and a BE Electronics from MS University, Baroda.
Sachin Bhatia, Co-Founder, Chief Growth Officer, Exotel, said, “It's simply the beginning of the personalised, multichannel, human+AI powered customer experience era. Businesses from all industries will gain a lot from Exotel's position as the market leader in the area as they work to reimagine their customers’ experience. Angira has an extensive professional network and a strategic grasp of large-scale commercial operations. He will be working with our global enterprise clients, who are building their customer experience programmes on top of the Exotel Customer Engagement platform, in accelerating their innovation cycles.”
“Organisations today are increasingly outsourcing their Customer Engagement Platforms to trusted providers, who can work with them on their current and future needs, while the organisations focus on the processes and systems that can build a differentiating customer experience. Exotel, along with Ameyo and Cogno AI, aims to offer a full-stack customer engagement platform through a single provider, giving scalability and security to its customers. This is an exciting time to come in, and help achieve this vision,” Agrawal said.