Indigo Consulting, a Publicis Groupe company that specialises in enterprise technology, design, and data-first talent, has announced the strengthening of its delivery and operations team with the appointment of Sanjeev Kumar as Senior Vice-President – Customer Success and Operational Excellence.
Kumar will take over the baton from Krishna Chandaluri, Chief Growth Officer, who will be transitioning to lead his growth mandate.
Kumar has over 25 years of IT service experience in managing large scale programs in a globally distributed setup and has handled projects for clients like Polaris, Xansa, and Nagarro, among others.
Some key domains that he has worked for includes banks across the globe in countries like Japan, Indonesia, UK, Singapore, Insurance – North America, Education – North America, Telco – Europe and Continental Europe and CPG – UK.
In his previous role, Sajeev was responsible for integrating and defining end-to-end processes to drive synergies between finova UK and IT service outsourced supplier in India. He led top quality delivery and return on investment, driving transformation and re-engineering for financial institution/building societies in UK and Ireland.
Kumar said, “I am excited to step on this role as this is where I was headed in terms of leveraging all my past global experience in agile service deliveries, to own the P&L of a large service delivery team and deliver excellence and add value to our customers, strategic technology OEM Partners of-course the end-customers. Also, I am delighted to be back to Publicis, it is more of a homecoming for me.”
“As the demands placed on us as a bespoke software engineering and digital business transformation company is getting deeper in the new normal, where Digital has become the primary channel for brands across domains, we are investing in re-imaging our customer success team too – their skill sets, knowledge and vision to design and deliver digital-first solution and this is where Sanjeev is a fantastic and seamless fit. The entire Customer Success and the Operations team would tremendously benefit from Sanjeev’s leadership,” Jose Leon, COO, Indigo Consulting, said.