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Zomato launches ‘On-Time or Free’ campaign, says get food on time or get money back

The campaign, ideated by McCann, says users who click on ‘On-Time or Free’ when placing orders will get money back if Zomato fails to deliver on time

Food delivery app Zomato has launched its On-Time or Free (OTOF) campaign, telling that users will now get their food guaranteed on time or get their money back. It says Zomato users will be waiting for their order — but they will now be hoping for it to be late.

Traditionally done with only one dish/ cuisine, Zomato’s On-Time or Free will be applicable for the entire Zomato menu of thousands of restaurants across 100+ cities in India. This makes Zomato the first and only food delivery app to offer guaranteed on-time delivery.

Users just have to click on ‘On-Time or Free’ when placing their orders and will get their money back if Zomato fails to deliver on time.

Sandeep Anand, CMO, Food Delivery, Zomato, said, “Our presence across India allows us to serve millions of people every month and interact with them in multiple ways. These interactions have time and again proved that timely delivery is one of the main ingredients in rendering a great food experience to our users. While we have been working with our partners on the back end to reduce the average delivery time, we are now bringing guaranteed on-time delivery with ‘On-Time or Free’. We have designed this offering taking into consideration multiple order touchpoints and diverse food offerings on our platform.”

‘On-Time or Free’ is carefully designed so that neither restaurants nor delivery partners are hard-pressed on time to fulfil orders. In fact, neither of them are even notified when an order falls under this category for them to follow the due course for every order.

Zomato has rolled out a TV campaign ( on the feature based on the theme of ‘kabhi to late ho jaata’. The ad features many users who opted for ‘On-Time or Free’ with a hope that this time Zomato will be late, only to be disappointed when it comes right on time. The ‘thoda sa late ho jaata’ song on the background correctly depicts the emotions of users frustrated to receive their order on time, every time.

Zomato has signed Vijay Deverakonda to represent ‘On Time or Free’ campaign in Southern markets. The TV ad features Vijay, as a Zomato user, who has opted for ‘on-Time or Free’.

Actor Vijay Deverakonda said, “When I heard about the concept behind ‘On-Time or Free’ I immediately resonated with it as a customer. I hope people enjoy availing it as much as I enjoyed bringing it to life with the Zomato team.”

The campaign has been ideated by McCann and directed by Sainath Choudhury and produced by Unnati Agarwal of Purple Vishnu. It has also been adapted in

There are also creative activations across online and social media platforms, to amplify digital conversations, including interactive digital engagements on and

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