Touches this landmark in just 39 months to consolidate its position as the second largest DTH player.
September 1, 2011:
Continuing its success story, Sun Direct, the leading direct-to-home (DTH) service provider in the country surpassed another milestone in its journey â crossing the 7 million subscriber mark; a feat accomplished amidst trying business conditions, Sun Direct not only retained existing customer base but aggressively went after new customers by expanding its range of channel offerings and introducing Indiaâs first Ad-Free movie service, and making significant investments in technology and customer service,Â all of which helped it contributed to a robust growth for the countryâs second largest DTH player.
Going beyond its core promise of delivering âValue for Money Entertainmentâ this year Sun Direct has created entertainment innovations to bring unique products to its new and existing subscribers. It has launched the âCinema Plusâ pack featuring four all day long AD-Free movie services in Tamil, Telugu, Malayalam and Kannada!
Sun Direct has also added a host of channels that makes it more value-for-money than ever. From regional channels like Captain TV, Suvarna tv, Isaiyaruvi, Jaya Max to brand new English channels from the BIG CBS bouquet to appeal to the urban viewers and the reintroduction of favorites like 9Xm, UTV Movies and UTV Action. This, aided with a plethora of easy on the purse add-on packs has helped Sun Direct beat the odds to maintain its leadership position.
To help deliver all these customer benefits, Sun Direct has also made significant investments in itâs customer service platform to set up a state of the art, in-house customer service cell incorporating cutting edge technology solutions from Cisco. The augmentation of this service also helped Sun Direct phenomenally increase ease of access and increase transaction volumes on both automated and manual services.
Speaking on this momentous occasion, Mahesh Kumar, CEO, Sun Direct said, âContinuing our market defining trends has taken us past the 7 million mark. This landmark has only spurred further aggressive augmentation of our customer interface capabilities and channel offering capacities and we are confident that this will help us maintain our position as the countryâs most innovative and Value for Money Entertainment DTH player in the marketâ.
This achievement speaks volumes for a DTH player that had to move all its channels to the MEASAT satellite after the then ISRO satellite failure in mid 2010, but this shift helped it increase its channel offerings upping its capacity to give a wider range of entertainment options to its customers and now with its latest state of the art Call centre facility that will help manage better customer relationship initiatives giving is a sharper customer focus.
Throughout these years, at every step of its growth, Sun Direct has reinstated the fact that nobody understands and delivers entertainment value like Sun Direct does. It has constantly customized channel offering that is best suited to address the entertainment quotient of its customers, especially in South India where it leads competition by miles.