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Edelman's inaugural 'brandshare' study proves it pays to share

In India 82 per cent want brands to share, but only 25 per cent say brands are currently doing it effectively

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Edelman's inaugural 'brandshare' study proves it pays to share

Edelman's inaugural 'brandshare' study proves it pays to share

In India 82 per cent want brands to share, but only 25 per cent say brands are currently doing it effectively

BestMediaInfo Bureau | Delhi | October 4, 2013

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Edelman yesterday introduced brandshare, a new global study that explores the value and dimensions of inclusive brand marketing. The study was conducted with 11,000 people in eight countries to find out what happens when a brand shares in the truest sense of the word. In India, the study connected with 2,125 consumers across 17 states to evaluate 75 brands across 12 industry sectors. brandshare measured six dimensions of sharing – shared dialog, shared experience, shared goals, shared values, shared product and shared history – and found a link between effective brand sharing and business value.

The inaugural report found that 82 per cent of Indian consumers want brands to share, but only 25 per cent say brands are currently doing it in an effective manner.

The study shows that consumers desire deeper engagement than brands currently provide and that they don't distinguish between the promise of a product's brand and the reputation of its corporate owner. The study also states that people become emotionally connected with the brand as a result of more sharing.

“Indian consumers reward brands that share by showing a strong intent to try, purchase or recommend them,” said Jennifer Cohan, Global Chair of Consumer Marketing Practice, Edelman. “That clearly highlights that sharing is strongly correlated to business outcomes. brandshare is an ethos and organising principle that begins with putting people at the center of brand strategy and prioritizes activities based on people's interests and needs.”

Of the six dimensions for effectively sharing a brand, shared product  is ranked as most important by consumers in India, with three-quarters of respondents (75 per cent) stating that openness about the quality of a brand was important to them, compared to just over half (54 per cent) globally. In addition, nearly 7 in 10 (67 per cent) stated that it is important for brands to value their input and participation in the creation and development of a product, and for brands to personalise to their tastes (65 per cent).

However, the most powerful predictor of an Indian consumer's actions is shared history. While a majority of people don't actively ask for more of it from brands, shared history correlated most strongly to people's intent to recommend brands. Knowing the people, personalities, successes and failures behind a brand is important, according to the study.

“India, and particularly its second and third tier cities, is a relatively young market for brand engagement. As such, enthusiasm remains very high for sharing and brands are appreciated for the sharing behaviours they are already doing. This study demonstrates that shared dialog and experiences lay a critical foundation, and evolved, transparent sharing around values, goals, participation and heritage are clearly correlated with brand growth,” said Cornelia Kunze, Edelman's Vice-Chairman for APACMEA region.

People are looking for a more thoughtful dialogue with brands, where their opinions are solicited and responses are acted upon. Four in 10 respondents globally say they want a more meaningful connection with brands, which is twice as many as desire simple branded content. Across age groups, 45-64-year-olds are the most unsatisfied with brands' current levels of listening and thoughtful response with 44 percent wanting brands to do more.

Brand experiences also remain important to consumers, and are in higher demand among respondents in emerging markets who are relatively new to these types of interactions.

“We now know more about how brands should be engaging with consumers and they must focus on a multi-disciplinary marketing approach,” said Alan Vandermolen, President and CEO, Global Practices, Edelman and Vice-Chairman, DJE Holdings. “Marketers must evolve from a traditional linear model of focus groups that ends with the consumer to one that involves people at every stage. Brands must also synchronize their brand marketing and corporate communications narrative into one cohesive message, while redesigning current engagement channels to incorporate higher-value sharing.”

brandshare is Edelman's largest-ever consumer study and examines the evolving relationship between people and brands. The survey was produced by research firm Edelman Berland and consisted of 30-minute online interviews conducted between June 12, 2013 and July 12, 2013. The brandshare online survey sampled 11,000 people  in the U.S., U.K., Canada, France, Germany, Brazil, India and China, and evaluated approximately 225 local and multi-national brands. Click here for more information.

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